How to View Web Chats?
Updated May 13, 2026 at 10:40 AM
From the main navigation menu, go to Chats.
In the channel dropdown, select Web Chat.
Web chat conversations will be listed with details such as ID, Contact, Latest Message, Date & Time, and an Eye icon in the Actions column.
Click the Eye icon next to the desired conversation.
The full web chat conversation will open for review.