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Knowledgebase

Workmate

All your company knowledge in one place. Ask anything, get smart summaries - works across every team and department.

How to Access the Agent Dashboard of Workmate?

How to Add a New Knowledge Resource?

How to Download an Uploaded Resource?

How to Change the Status of Knowledge Resource?

How to Delete a Knowledge Resource?

How to Integrate a Social Channel?

How to Disable Active Integrations?

How to Update Agent Status in Workmate?

How to Add a New Auto Response?

How to Change Status for Auto Response?

How to Delete an Auto Response?

How to Edit an Auto Response?

How to try the AI Agent feature in Workmate?

How to Change Status for Public URL?

How to Configure AI Agent Settings?

How to Configure Widget’s appearance & behavior?

How to Start a Webchat Session in Workmate?

How to Add a New Contact in Workmate?

How to View Existing Contact Details in Workmate?

How to Edit an Existing Contact in Workmate?

How to Delete a Contact in Workmate?

How to Edit an Existing Tag in Workmate?

How to Add a New Tag in Workmate?

How to View Tagged Contacts in Workmate?

How to Assign Tag to Contact(s) in Workmate?

How to Delete a Tag in Workmate?

How to Remove Tag from Contacts in Workmate?

How to View Web Chats in Workmate?

How to Update a Business's Name in Workmate?

How to View Conversations from Other Channels?

How to Add an Off Day in Workmate?

How to Configure Business Working Days and Hours in Workmate?

How to Edit an Off Day in Workmate?

How to Delete an Off Day in Workmate?