How to Add a New Auto Response?

1. From the main navigation menu, select Settings > AI Engine.

2. Open the Auto Responses tab.

3. Click +Add New Response.

   

4. In the modal, fill in the required fields:

• Label – A name for the auto response.

• Trigger – Word(s) or phrase(s) that will activate this response.

• Response – The message that will be sent to the user.

5. Click Save.

Note:

• The new auto response will be applied to Web chat, AI Agent chat, and integrated channels. When a user enters a matching trigger or similar text, the automatic response will be sent.

• Newly added auto responses are active by default.