How to Edit an Existing Contact?
Updated May 13, 2026 at 8:55 AM
From the main navigation menu, select Audience > Contacts.
All contacts are listed here, including those added manually and those created automatically via webchat.
In the Actions column, click the Edit (Pen) icon for the contact you want to update.
Modify the details in the Update Contact modal.
Click Submit.
The contact details will be updated.